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Review Platform · Healthcare IT

KLAS Research

The healthcare IT review platform that determines vendor selection in clinical and administrative procurement.

Revenue Model Research subscription model; vendors do not pay for rankings — scores are entirely customer-driven
Starting Price $0–$5,000 / per year
Compare vs. REASON method →
Overview

What is KLAS Research?

KLAS Research is the dominant review and analyst platform for healthcare IT software — covering EHR, RCM, clinical workflow, post-acute care, and behavioral health technology. A KLAS 'Best in KLAS' or 'Top Performer' designation is not a marketing badge; it is a procurement prerequisite for many health systems, hospital networks, and post-acute care organizations. PointClickCare's six consecutive years of Best in KLAS rankings in long-term and post-acute care is a direct competitive advantage that has compounded into market leadership. For any healthcare IT vendor, KLAS performance shapes whether you appear in buyer shortlists at all.

Revenue Model

How KLAS Research Makes Money

Primary Revenue
Buyer-side research subscriptions for health systems, hospital networks, and IDNs
Secondary Revenue
Vendor programs for report access and performance advisory
Model Type
Research subscription model; vendors do not pay for rankings — scores are entirely customer-driven

Target Market: Healthcare IT vendors selling to hospitals, health systems, physician groups, post-acute care operators, and behavioral health organizations. Buyers are clinical and administrative leaders (CIO, CMIO, CFO, VP of IT) at healthcare organizations conducting formal procurement.

Pricing

Estimated Monthly Costs

Vendor Access (Basic)
$0–$5,000
per year
Access to your own performance reports and basic benchmarking.
Vendor Subscription
$10,000–$30,000+
per year
Full KLAS report access, competitive category benchmarks, improvement advisory, and annual survey engagement tools.
Note on pricing

Platform pricing changes frequently. The figures above are estimates based on publicly available information. Verify current pricing directly with the vendor before budgeting.

What It Does Well

Core Capabilities

  • Conducts annual surveys of healthcare IT customers to score vendor performance across clinical, operational, and support dimensions
  • Publishes Best in KLAS, Top Performer, and Category Leader designations that health systems cite in RFPs
  • Provides competitive benchmarks against other vendors in your category
  • Feeds procurement decisions at IDNs, health systems, and post-acute care groups that require KLAS validation
  • KLAS data is integrated into Epic App Orchard and other health IT marketplace platforms
Limitations to Know

Where It Falls Short

  • KLAS scores are entirely customer-driven — vendor teams cannot influence methodology directly
  • Survey participation requires deliberate engagement with your customer base at the right timing windows
  • Only relevant for healthcare IT categories; no value for non-healthcare software vendors
  • Best in KLAS requires sustained customer satisfaction — a strong program in one year doesn't guarantee retention
REASON method Context

How the REASON method Works with KLAS Research

KLAS performance is the direct output of customer satisfaction and survey participation. The REASON method coordinates customer engagement timing with KLAS annual survey windows, ensures your satisfied customers are prompted to participate, and builds the systematic customer success touchpoints that feed both KLAS scores and G2/Capterra reviews simultaneously.

See the full comparison

Explore how the REASON method compares to KLAS Research across every capability dimension — including what each does that the other doesn't. View the comparison →

See how the REASON method builds assets on top of these platforms — compounding into infrastructure competitors can't replicate.

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